Delivery Terms
At The Original Baker, we are committed to delivering your order with care, efficiency, and clear communication every step of the way. Please review the following information regarding our shipping and delivery process.
Shipping Methods
All our online orders are dispatched using our trusted delivery partner, DPD, ensuring reliable and timely service. The shipping options and associated costs are clearly outlined on each product detail page before you complete your purchase.
Shipping Costs
Shipping costs vary depending on the type and quantity of items in your order. Full details can be found on the individual product pages. These costs are calculated at checkout to provide full transparency before you confirm your order.
Processing Times
We aim to process and prepare your order within 48 hours of receiving it (excluding weekends and bank holidays). You will receive a confirmation once your order is on its way.
Delivery Times
We offer delivery on the following schedule:
Frozen Goods: Delivered Wednesdays, Thursdays, and Fridays to ensure they arrive in the best possible condition.
Ambient Products: Delivered Monday to Friday (weekdays only).
Please note that delivery times may vary depending on your location and any public holiday periods.
Tracking Information
Once your order has been dispatched, you will receive an email from DPD containing your tracking information. This allows you to follow your delivery in real time and receive notifications about its progress.
Delivery Issues
If you encounter any issues with your delivery, such as:
A missed delivery
Delayed arrival
Damaged goods on arrival
Please contact our team as soon as possible via email at technicalsales@theoriginalbaker.co.uk. We will do our best to resolve the issue promptly.
Returns & Exchanges
Due to the nature of our products, we do not accept returns unless an item arrives damaged during transit. If this occurs, please get in touch within 24 hours of receipt, including photos of the damaged item and packaging so we can assist you accordingly.
Delivery Dates & Delays
You can select a preferred delivery date at checkout, which we will confirm. While we aim to meet your chosen date, delivery times are estimates and cannot be guaranteed.
We are not responsible for delays caused by events beyond our control (e.g. severe weather, transport issues, government restrictions). If this happens, we’ll contact you as soon as possible and arrange a new delivery date, unless it qualifies as a Force Majeure Event.
Force Majeure
We are not liable for any delay or failure to fulfil our obligations due to events beyond our reasonable control (e.g. extreme weather, natural disasters, pandemics, war, government restrictions, etc.). If such a delay lasts more than 4 weeks, we may cancel your order with five days' notice. In these situations, we are entitled to a reasonable extension of time to meet our obligations.
Missed Deliveries
If no one is home at the time of delivery, we will follow any instructions you’ve provided (e.g. leave with a neighbour or in a safe place). Once delivered as instructed, responsibility for the goods transfers to you. We cannot accept liability for any loss, damage, or spoilage after this point.
