Frequently Asked Questions
How can I place an order?
You can now conveniently place orders through our online ordering system. Visit our Order
Online page to browse our selection and place your order directly.
Need assistance? Our friendly Sales Support team is happy to help! Call us at 01653
699855, use our Live Chat (Monday to Friday, 9 AM – 5 PM), or fill out our Contact Us
form—we’re here to make ordering easy for you.
What is the minimum order quantity?
To support small independent businesses, we've reduced our minimum order quantity to just
10 boxes for online orders. This allows for greater flexibility and accessibility to our range of
products.
How are the products delivered?
Our savoury products are delivered frozen, ensuring they arrive in optimal condition. This method
preserves freshness and allows you to bake off items as needed, reducing waste and
ensuring your customers enjoy the best quality. Our biscuits and cakes, on the other hand, are delivered ambient—ready to serve straight from the pack. This makes them ideal for quick service, countertop displays, or grab-and-go offerings, all while maintaining great taste and texture.
What are the delivery times?
For online orders, deliveries are available on Wednesday, Thursday, and Friday. We
process and dispatch orders promptly to ensure they arrive when you need them.
To make planning easier, we offer scheduled delivery up to 10 days in advance.
For specific delivery estimates, please visit our Delivery Information page or contact our
Customer Care team at 01653 699855.
How can I contact Customer Care?
If you have any questions or need assistance, our Customer Care team is here to help. You
can reach us via email at orders@theoriginalbaker.co.uk or by phone at 01653 699855. Our
office hours are Monday to Friday, 9 AM to 5 PM.
Do you offer support for marketing or collaborations?
Yes, we welcome marketing inquiries and collaboration opportunities. For marketing-related
questions, please email us at marketing@theoriginalbaker.co.uk.
Where can I find cooking guidance for your products?
We provide detailed cooking instructions to ensure you achieve the best results with our
products. Visit our Cooking Guidance page for more information.
How can I stay updated on new products and promotions?
To stay informed about our latest products, promotions, and news, consider subscribing to
our newsletter. You can also follow us on our social media channels:
● Facebook
● Instagram
We hope these updates make it easier for you to enjoy our products and services. If you
have further questions, don't hesitate to reach out to our team.
Do you offer support for marketing or collaborations?
Yes, we welcome marketing inquiries and collaboration opportunities. For marketing-related
questions, please email us at marketing@theoriginalbaker.co.uk.