Frequently Asked Questions

You can now conveniently place orders through our online ordering system. Visit our Order Online page to browse our selection and place your order directly. Need assistance? Our friendly Sales Support team is happy to help! Call us at 01653 699855, use our Live Chat (Monday to Friday, 9 AM – 5 PM), or fill out our Contact Us form—we’re here to make ordering easy for you.
To support small independent businesses, we've reduced our minimum order quantity to just 10 boxes for online orders. This allows for greater flexibility and accessibility to our range of products.
Our savoury products are delivered frozen, ensuring they arrive in optimal condition. This method preserves freshness and allows you to bake off items as needed, reducing waste and ensuring your customers enjoy the best quality. Our biscuits and cakes, on the other hand, are delivered ambient—ready to serve straight from the pack. This makes them ideal for quick service, countertop displays, or grab-and-go offerings, all while maintaining great taste and texture.
For online orders, deliveries are available on Wednesday, Thursday, and Friday. We process and dispatch orders promptly to ensure they arrive when you need them. To make planning easier, we offer scheduled delivery up to 10 days in advance. For specific delivery estimates, please visit our Delivery Information page or contact our Customer Care team at 01653 699855.
If you have any questions or need assistance, our Customer Care team is here to help. You can reach us via email at orders@theoriginalbaker.co.uk or by phone at 01653 699855. Our office hours are Monday to Friday, 9 AM to 5 PM.
Yes, we welcome marketing inquiries and collaboration opportunities. For marketing-related questions, please email us at marketing@theoriginalbaker.co.uk.
We provide detailed cooking instructions to ensure you achieve the best results with our products. Visit our Cooking Guidance page for more information.
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Yes, we welcome marketing inquiries and collaboration opportunities. For marketing-related questions, please email us at marketing@theoriginalbaker.co.uk.